Politique d’expédition

At cicipetstore.com, we are committed to providing our customers with a seamless and hassle-free shopping experience. To ensure that your order arrives in a timely and secure manner, we have partnered with Yun Express which is safe and reliable.

1. Processing Time

Generally it takes 3-5 business days for processing after receiving your order. Please allow extra time for tracking information to be updated, as couriers may experience slight delays. Orders will not be processed on Saturday and Sunday.

2. Delivery Time

We do our best to ship your orders from our warehouses as quickly as possible. After your order has shipped, a shipping confirmation email will be sent to your email address.

3. Change of Delivery Address

NO FEE for changing shipping address BEFORE we provide you the tracking number.

4. Order Tracking

You can track your order on our site: https://cicipetstore.com/apps/17TRACK, or you can contact with service@cicipetstore.com, we will help you to find your order tracking details.

5. Order Cancellation

If you wish to cancel your order before it has shipped, please contact us immediately, we will not charge additional handling fees and provide a full refund. Once the product has been shipped, the standard return policy will apply.

6. Shipping Details

We offer Free Shipping on all orders and No tax. We currently support shipping to about 20 countries.

Shipment delivery time by destination:
US, CANADA, AU, NZ Shipment: 7 - 15 Days
Europe Shipment: 7-15 Days
All Other Countries: 7 - 20 Days

 

Estimated Handling Days: 3-5 business days

Estimated Transit Days: 7-15 business days

Total Delivery Time (Handling Days+Transit Days): 10-20 business days

Costs: Free shipping

 

Note:

Handling Days: The Handling Day tells you when a package leaves our warehouse.

Transit Days: The Transit Day is the time it takes the carrier to deliver a product to a customer. Actual delivery dates may vary due to various factors such as shipping delays, weather conditions, etc.

For any shipping questions please email service@cicipetstore.com.